We process orders very quickly. If a product is ordered before 3PM on weekdays it will be processed the same day. For orders placed after hours or on weekends, classic wallets will be processed within 1-2 business days and custom wallets within 5-6 days. From there your wait time will be based upon shipping method.
You will be responsible for international duties and taxes upon delivery of your shipment. Typical cost for both is on average $15 USD. Please contact us before ordering if you would like to pre-pay duties and taxes.
When a package is lost in the mail, we will do our best to help find it. If your package was shipped with insurance then a replacement will be sent via the same shipping method. You can choose to pay for an upgrade to a different shipping method if preferred. An insurance claim can not be filed on USPS First Class International mail until it has been one month (30 days) since the ship date. Once a package has left our facility it is the responsibility of the shipping company to deliver. All inquiries must be taken up with them. There is NO LEGAL RECOURSE if the tracking shows your package as "Delivered."